Frequently Asked Questions

HeloDear is an emotional support platform that connects you with real, trained human listeners via chat, audio, or video. It's not therapy — it's a safe space to talk, be heard, and feel less alone.

No. HeloDear is a peer support platform, not a mental health service. Our listeners are trained in empathetic listening but are not licensed therapists. If you need professional help, we encourage you to seek a qualified mental health professional.

Most users connect with a listener within 2 minutes. We have 2,400+ listeners across time zones, so someone is almost always available — even at 3 AM.

Yes, completely. You only need a nickname to use HeloDear. No real name, no phone number, no social login. Listeners only ever know your chosen alias.

Conversation content is never permanently stored. Session metadata (duration, timestamps) may be retained for safety purposes, but the actual content of your conversations is deleted automatically after 30 days and is end-to-end encrypted throughout.

Never. We do not sell, share, or monetize your personal data. We are funded by subscription fees, not advertising. Your privacy is not a product.

Our listeners are real people — students, professionals, and volunteers — who have passed our rigorous vetting process including background checks, empathy assessments, and a 40-hour training program. They are not licensed therapists.

Yes. You can browse listener profiles, filter by specialty, language, and rating, and choose who you want to talk to. You can also use our smart matching feature to be paired automatically based on your needs.

HeloDear offers a free tier with limited sessions per month. Premium plans unlock unlimited sessions, priority matching, video calls, and the mood journal. Pricing starts at ₹199/month.

Yes. You can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period. No cancellation fees, no questions asked.

HeloDear is not a crisis service. If you're in immediate danger, please call emergency services (112 in India, 911 in the US). Our crisis-trained listeners can provide support while you seek professional help, and the app has an in-session escalation button to connect you to crisis resources instantly.

You can report a listener during or after a session using the report button. All reports are reviewed by our safety team within 24 hours. You can also email [email protected] for urgent concerns. Your report is always anonymous.