Legal
Last updated: January 1, 2025 · Effective: January 1, 2025
Welcome to HeloDear! These terms and conditions outline the rules and regulations for the use of HeloDear's Website and Application ("Service"), operated by HeloDear Technologies Pvt. Ltd. ("HeloDear," "we," "our," or "us").
By accessing this Website/Application, we assume you accept these terms and conditions in full. Do not continue to use HeloDear if you do not agree to all of the terms and conditions stated on this page. These Terms constitute a legally binding agreement between you and HeloDear.
We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or in-app notification. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements:
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services, in accordance with and subject to prevailing laws in India. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Unless otherwise stated, HeloDear and/or its licensors own the intellectual property rights for all material on HeloDear. All intellectual property rights are reserved. You may access material from HeloDear for your own personal use, subject to the restrictions set in these terms and conditions.
You hereby grant HeloDear a non-exclusive, royalty-free license to use, reproduce, and process any data or content you submit through the platform solely for the purpose of providing and improving the Service. This license does not extend to session content, which remains private and end-to-end encrypted.
You must not:
This agreement shall begin on the date you first access or use the Service.
To use HeloDear, you must:
By using the Service, you represent and warrant that you meet all eligibility requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
You may create an account using only a username and optional email address. You are not required to provide your real name. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account at [email protected]. We are not liable for any loss or damage arising from your failure to maintain account security or from unauthorized access resulting from your own negligence.
You may delete your account at any time through the app settings. Upon deletion, your personal data will be handled in accordance with our Privacy Policy. We may suspend or terminate your account if you violate these Terms or our Community Guidelines.
Certain areas of the HeloDear platform allow users to post content, share experiences, and exchange information in community spaces. HeloDear does not filter, edit, publish, or review user-submitted content prior to its appearance on the platform. User content does not reflect the views and opinions of HeloDear, its agents, or affiliates — it reflects the views and opinions of the person posting it.
To the extent permitted by applicable laws, HeloDear shall not be liable for any user-submitted content or any liability, damages, or expenses caused and/or suffered as a result of any use of, posting of, or appearance of such content on the platform.
HeloDear reserves the right to monitor and/or remove any content that can be considered inappropriate, offensive, or in breach of these Terms and Conditions.
By posting content on HeloDear, you warrant and represent that:
You hereby grant HeloDear a non-exclusive license to use, reproduce, and display any of your publicly submitted content in any and all forms, formats, or media, solely for the purpose of operating and promoting the Service.
By using HeloDear, you agree NOT to:
Violations may result in immediate account suspension or permanent termination. Please review our Community Guidelines for detailed behavioral expectations within the HeloDear community.
If you apply to become a HeloDear listener, the following additional terms apply in addition to all other provisions of these Terms:
HeloDear reserves the right to remove any listener from the platform at any time for any reason, including but not limited to violations of these Terms, our Community Guidelines, or our listener code of conduct.
The following organizations may link to our Website/Application without prior written approval:
These organizations may link to our home page, to publications, or to other Website/Application information, provided that the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from organizations not listed above. If you wish to link to our content, please contact us at [email protected] with your name, organization name, contact information, the URL(s) you wish to link to, and a description of your site.
Without prior approval and written permission from HeloDear, you may not create frames around our web pages or application, or use other techniques that alter in any way the visual presentation or appearance of our Website/Application.
Unauthorized framing of HeloDear content is strictly prohibited and may constitute a violation of applicable intellectual property laws. HeloDear reserves the right to take legal action against any party that frames our content without authorization.
We shall not be held responsible for any content that appears on your website or application that links to HeloDear. You agree to protect and defend us against all claims that might arise in connection with your website or application.
No link(s) should appear on any website or application that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of any third-party rights.
HeloDear gives no warranty or assurance about the content of the Website/Application. As the platform is under constant development, its contents may be subject to change without notice. While we make every effort to ensure that the platform's content is accurate, we cannot accept liability for the accuracy of all content at any given point in time.
HeloDear offers a free tier with access to core features. No payment information is required to use the free tier.
Premium features require a paid subscription. By subscribing, you authorize us to charge your payment method on a recurring basis at the then-current subscription rate. Subscriptions automatically renew unless cancelled before the renewal date through your account settings or app store.
We offer a 7-day money-back guarantee for new premium subscribers. After 7 days, subscription fees are non-refundable except where required by applicable law. To request a refund, contact [email protected] with your account details and reason for the request.
We may change subscription prices with 30 days' advance notice. Continued use of the Service after the price change takes effect constitutes your acceptance of the new pricing.
HeloDear is NOT a mental health service, therapy platform, crisis intervention service, or medical service. Our listeners are not licensed therapists, counselors, psychologists, or medical professionals unless explicitly stated. The Service is not a substitute for professional mental health care. If you are experiencing a mental health crisis, please contact emergency services or a licensed mental health professional immediately.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, HELODEAR DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
The creatives and content provided by HeloDear are for informational and personal use only and are not to be reproduced, duplicated, copied, sold, resold, or exploited for any commercial purpose without prior written consent. Legal action will be taken if such activity comes to our attention.
HeloDear does not endorse, verify, or guarantee the advice, opinions, or statements made by listeners or other users. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELODEAR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR MENTAL HEALTH OUTCOMES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.
IN NO EVENT SHALL HELODEAR'S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO HELODEAR IN THE 12 MONTHS PRECEDING THE CLAIM, OR INR 1,000 (WHICHEVER IS GREATER).
Nothing in this disclaimer will:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
Either party may terminate this agreement at any time. You may terminate by deleting your account through the app settings. We may terminate or suspend your access immediately, without prior notice or liability, for conduct that we believe violates these Terms, our Community Guidelines, or is harmful to other users, us, or third parties.
Upon termination, your right to use the Service will immediately cease. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability. Your data will be handled in accordance with our Privacy Policy.
These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, in Mumbai, India.
You waive any right to participate in class action lawsuits or class-wide arbitration. Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction where necessary to prevent irreparable harm.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
For questions about these Terms of Service, please reach out to us through any of the following channels:
We aim to respond to all legal inquiries within 5 business days.